ABOUT TRUST ONLINE |
| The above system will work with your BILL TO zip code. If you used a 9 digit bill to zip code, please try that if 5 digits does not produce results. Please use the 5 digit order NUMBER only. Do NOT type in "cupidshut" part of order number. Our preferred shipper is FEDEX. You can visit Fedex.com for tracking information. LIFE SIZE CARDBOARD STAND-UPS COME SHIPPED SEPERATELY, USUALLY 5 TO 10 DAYS AFTER THE REST OF YOUR ORDER. THEY ARE DIRECT FROM MANUFACTURER AND ARRIVE DHL GROUND SERVICE. We now offer a wide range of delivery services for USA addresses: Ground, 3 day & 2nd Day Air. UPS does not deliver on Saturday, Sunday or Holidays. Fed-Ex Home does NOT deliver on Sunday, Monday or Holidays. (Sorry, we do not offer "next day" delivery.) SHIPPING CHARGES - Our online order form will quote your shipping costs based on the weight of your package, destination and level of service. You will be quoted your shipped price BEFORE you confirm/send in your order. (Inside USA Only)(Rush Shipping is only available on merchandise that reads under it's availablity: Usually Ships The Next Day.) 90% of our orders ship WITHIN 48 hours. (Excluding weekends.) We suggest you DO NOT use a P.O. Box for your SHIP TO address because recent tracking shows that these type orders are not arriving in a timely manner. Orders outside the U.S.A. The system will quote you the exact amount of shipping at time of order before your credit card is billed. Please select International Shipping for all orders outside the USA. R We do not accept orders to the nations of Singapore, Indonesia, Russia, Malaysia and Turkey due to excessive credit card fraud. Orders from outside the USA our held a week for fraud detection. We have no control on how many days "customs" in your country might hold the package for inspection. We have no control over any fee's customs might charge you. Customers from outside the USA must order online. Customer Service Inquiries about already placed orders should be e-mailed. Include order number. (Order # would be flashed on screen in final phase of the online order process or emailed to you if you checked the "email me a copy of my order box" at time of order.) (If order number not available, include full name, address, and last 4 digits of credit card number to speed looking up your order.) Customer Service Inquires & Lost/Damaged Packages Please Email (AND ALLOW UP TO 48 WORK DAY HOURS FOR YOUR EMAIL TO BE RETURNED.) with order number. Cancellations and alterations to your order CAN NOT be emailed in! Please call SHIPPING DEPT DIRECTLY BETWEEEN THE HOURS OF 10AM TO 5:30PM PST AT 562-424-8004 to alter or cancel your order. We can not retrieve packages once they are picked up front us, and we can not refund on shipping. customerservice@eshopcreations.com All items carry a money back 30 day guarantee! No refund on shipping, or videos or software. Software & Videos; Exchange Only on defectives (No Refunds). Soiled or used lingerie and t-shirts can not be accepted back. We accept Visa, Mastercard, American Express, Discover/Novus Cards & JCB Cards. Our standard shipping is UPS Ground, Federal Express Ground or USPS Mail. RUSH 3-5 Day Shipping is available for an additional charge quoted on order form BEFORE you send your order. Our standard shipping usually arrives within 5 to 15 business days for IN STOCK items. If an item is OUT OF STOCK we'll notify you via email or postal mail within 72 hours if the OUT OF STOCK condition is to persist more than 72 hours. We DO NOT offer RUSH shipping (3 DAY OR 2ND DAY AIR) outside the USA. If you select this shipping method, we will switch your method of shipping automatically & adjust your cost accordingly. If you live outside the USA, please select International Mail as your shipping method. the participating merchant directly and not Yahoo! |